Frequently Asked Questions

About From Cleo

  1. How long are shipping times?

    Your products will ship within 1-2 days of your order. Most of our orders get delivered in 3-7 days. 
  1. What's your return policy?

    You can find it here: return & refund policy. If you have any questions, please email me
  1. Can I cancel my order?

    Cancelations are possible! But sometimes orders get sent out before we can process the cancelation. 
  1. What happens if I receive the wrong item?

    You can find our policy here: return & refund policy. If you have any questions, please email me 


About our products

  1. Does wood absorb essential oils?  

    Generally speaking, essential oils will not damage your furniture. The oil particles are too small to cause major harm. That being said, Incorrect use of essential oil diffusers can damage your furniture, as well as bad quality diffusers that leak, drip, or even release excessive moisture.

    Be careful with the quality and placement of your diffuser to avoid damage.

  2. What are linen sprays made of?

    Basically 3 ingredients: 
    ✅ Essential Oils (or fragrance oils)
    ✅ Distilled water
    ✅ Witch hazel (or vodka)

    Our linen spray is biodegradable and non-toxic, and you can be confident that it is free of all parabens, sulfates, phthalates, synthetic fragrances, and artificial colors. It’s the only linen and pillow spray you'll ever need! 

  3. how does an ultrasonic oil diffuser work?

    There’s a little ceramic disc inside every ultrasonic diffuser. When you fill the tank with water, add an essential oil blend and turn it on, the disc vibrates, creating waves that break the oil into microscopic particles. The diffuser then releases this fine mist of essential oil and water into the air. 🌿

    Turning water into vapor typically requires heat, but ultrasonic diffusers achieve the same goal by using vibration.

  4. Are synthetic oils stronger than essential oils?

    The short answer? No. 

    Essential oils are highly concentrated, potent substances that need to be diluted at the proper ratio to ensure safety when applying topically or diffusing.

    Fragrance oils are not inherently stronger than essential oils. They are simply formulated with synthetic chemicals for a variety of reasons—whether to give them their fragrance, prolong their shelf life, or give them more staying power when applied to the skin.

  5. Are scented oils and essential oils the same?

    NOPE! 👇

    Essential oils are pure extracts derived from natural sources such as plants. Essential oils are generally thought to be safe and packed full of health benefits since they come directly from nature.

    Fragrance oils are made from a combination of synthetic chemicals and natural ingredients. Fragrance oils are typically less expensive than essential oils.

    Fragrance oils are not taken straight from nature and have chemical elements. To be safe, choose oils that are phthalate-free, as phthalates can cause health problems.

    Currently, I only have ESSENTIAL oils in the store, check them out!

  6. How to use an Essential Oil Diffuser?
    I have a video here: Step by step: How to use an Essential Oil Diffuser